Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide when you:

• Create an account (name, email address, password)
• Place an order (billing address, delivery address, payment details)
• Contact our customer support (name, email, phone number, message content)
• Subscribe to our newsletter (email address)
• Submit a product review or feedback

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent, and navigation paths
• Referring URLs and search terms
• Device identifiers and session cookies

1.3 Payment Information

Payment card details are processed directly by our payment service providers and are not stored on our servers. We retain only a transaction reference, masked card number (last 4 digits), and payment status for order management purposes.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order fulfilment: Processing, confirming, and delivering your orders; communicating order status updates.
• Account management: Creating and maintaining your customer account; authenticating your identity.
• Customer support: Responding to enquiries, resolving disputes, and providing after-sales service.
• Marketing communications: Sending promotional emails and newsletters, where you have consented or where permitted by applicable law. You may opt out at any time.
• Service improvement: Analysing usage patterns to improve website functionality, product selection, and user experience.
• Legal compliance: Meeting our obligations under applicable laws, including tax, customs, and consumer protection regulations.
• Fraud prevention: Detecting and preventing fraudulent transactions and unauthorised access.

3. Sharing of Personal Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Logistics and delivery partners: Your name, delivery address, and contact number are shared with courier and freight companies solely for the purpose of delivering your order.
• Payment processors: Transaction data is shared with our payment service providers to process payments securely.
• Technology service providers: We use third-party services for hosting, analytics, and email delivery. These providers are contractually bound to process data only on our behalf and in accordance with this policy.
• Legal authorities: We may disclose information where required by law, court order, or regulatory authority, or where necessary to protect our legal rights.

4. Data Storage and Security

Your personal data is stored on secure servers. We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Encrypted storage of passwords using industry-standard hashing algorithms
• Access controls limiting data access to authorised personnel only
• Regular security assessments and vulnerability monitoring

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Order records are retained for a minimum of seven (7) years in accordance with applicable tax and commercial law. Account data is retained until you request deletion, subject to any legal retention obligations.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. These include:

• Essential cookies: Required for the website to function, including session management and shopping cart functionality. These cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our website. We use this data in aggregate form to improve our services.
• Marketing cookies: Used to deliver relevant advertisements. You may opt out via your browser settings or our cookie preference centre.

You can control cookie settings through your browser. Disabling certain cookies may affect website functionality.

7. Your Rights

Subject to applicable law, you have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete data.
• Right to erasure: You may request deletion of your personal data, subject to legal retention requirements.
• Right to restrict processing: You may request that we limit how we use your data in certain circumstances.
• Right to data portability: You may request your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at hello@moonhome.me. We will respond within 30 days.

8. International Data Transfers

KAIDELI TRADING CO., LIMITED is incorporated in Hong Kong. Your data may be processed in Hong Kong and other jurisdictions where our service providers operate. We ensure that any international transfers are subject to appropriate safeguards in accordance with applicable data protection laws.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on this page with a revised effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: